How long does the integration take?

Change one base URL in an OpenAI-compatible client, or install the Python or TypeScript SDK; the quickstart routes a first request in a few minutes.

Will this lock us into another vendor?

No. The router is Apache-2.0 open source, your provider keys stay yours, and the API is OpenAI-compatible, so leaving is a change of base URL.

What happens when a provider fails?

The router falls back to the next model your policy allows and records the fallback in the trace, so an outage costs a retry, not an incident.

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OpenSmartRoute

Support triage agent - Agent - OpenSmartRoute

Agentv1.0.0

Support triage agent

Name: Support triage agent
Author: OpenSmartRoute

Reads an incoming ticket, sets priority and category, drafts a first reply and flags escalations.

by OpenSmartRoute(0) 0 installs

Free

Free account. Installing gives you the manifest plus copy-paste snippets.

See reviews

About

What it does

Turns a raw support ticket into: a category, a priority, a suggested owner, a draft reply and an escalate/hold/answer decision.

How it routes

Routine tickets go to a cheap model; anything touching money, legal or safety is flagged for a human. Pair it with the Plain-language support writer persona for the reply.

Use it

Copy one of these into your project. Installing also returns the manifest and these snippets.

# after Install: the listing is in your workspace's routing pool - nothing else to configure
curl -s -X POST https://api.opensmartroute.ai/api/v1/route -H 'Authorization: Bearer $OSR_API_KEY' -H 'Content-Type: application/json' -d '{"text": "...", "plan": true}'
# or pin it on the OpenAI-compatible endpoint: {"model": "support-triage-agent", ...}

Manifest

Installed into a catalogue, chosen by a router

Install Support triage agent and it becomes one more candidate the router can pick - when it fits.

A listing is a routing target with a manifest: what it does, which domains it covers, what it costs and who publishes it. Once installed it sits beside your own models and tools, is scored like any other candidate for each request, and shows up in the trace when it wins. Ratings come from workspaces that installed it, one per account.

Photo: RDNE Stock project

For the business

What it costs to adopt - in engineering time.

Same client, same code
One base URL
The OpenAI-compatible endpoint answers your existing SDK calls; model=auto lets the router choose.
The SDKs
One URL, every vendor
No vendor lock-in
Point your OpenAI-compatible client at one address; add, swap or retire providers in the catalogue without touching application code.
Every vendor side by side
Next eligible model answers
Failover built in
When a provider is down or over quota the request moves on; the trace says it did.

support-triage-agent.ocm.jsonjson

{
  "ocm": "1",
  "id": "agent:support-triage",
  "kind": "agent",
  "name": "Support triage agent",
  "description": "Categorises and prioritises a support ticket, drafts a first reply and flags escalations.",
  "publisher": "OpenSmartRoute",
  "version": "1.0.0",
  "capabilities": {
    "domains": [
      "customer_support"
    ],
    "actions": [
      "classify",
      "summarize",
      "generation"
    ],
    "max_complexity": 0.6,
    "tags": [
      "triage",
      "autonomous"
    ]
  },
  "instructions": "Classify the ticket (category, priority P1-P4), name the likely owner, and draft a short reply. Flag for a human anything about refunds, contracts, security or safety instead of answering it.",
  "quality_prior": 0.78,
  "examples": [
    "Triage: 'I was charged twice for my subscription this month.'",
    "Triage: 'The export button does nothing in Safari.'"
  ]
}

Fetch it by URL: GET /api/v1/registry/support-triage-agent/manifest?version=1.0.0

About

What it does

How it routes

Use it

Manifest

Install Support triage agent and it becomes one more candidate the router can pick - when it fits.

What it costs to adopt - in engineering time.

One base URL

No vendor lock-in

Failover built in

Reviews