Reads an incoming ticket, sets priority and category, drafts a first reply and flags escalations.
Free account. Installing gives you the manifest plus copy-paste snippets.
See reviewsTurns a raw support ticket into: a category, a priority, a suggested owner, a draft reply and an escalate/hold/answer decision.
Routine tickets go to a cheap model; anything touching money, legal or safety is flagged for a human. Pair it with the Plain-language support writer persona for the reply.
Copy one of these into your project. Installing also returns the manifest and these snippets.
targets:
- https://api.opensmartroute.ai/api/v1/registry/support-triage-agent/manifest # or paste the manifest belowAn Open Capability Manifest: the router reads it to know what this does, what it costs and when to pick it.
{
"ocm": "1",
"id": "agent:support-triage",
"kind": "agent",
"name": "Support triage agent",
"description": "Categorises and prioritises a support ticket, drafts a first reply and flags escalations.",
"publisher": "OpenSmartRoute",
"version": "1.0.0",
"capabilities": {
"domains": [
"customer_support"
],
"actions": [
"classify",
"summarize",
"generation"
],
"max_complexity": 0.6,
"tags": [
"triage",
"autonomous"
]
},
"instructions": "Classify the ticket (category, priority P1-P4), name the likely owner, and draft a short reply. Flag for a human anything about refunds, contracts, security or safety instead of answering it.",
"quality_prior": 0.78,
"examples": [
"Triage: 'I was charged twice for my subscription this month.'",
"Triage: 'The export button does nothing in Safari.'"
]
}Fetch it by URL: GET /api/v1/registry/support-triage-agent/manifest?version=1.0.0
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