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OpenSmartRoute
Agentv1.0.0

Customer support agent

Handles orders, refunds, subscriptions and account issues via internal tools.

by OpenSmartRoute(0) 0 installs
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Free account. Installing gives you the manifest plus copy-paste snippets.

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About

Part of the example catalogue (examples/targets.yaml).

Handles orders, refunds, subscriptions and account issues via internal tools.

Use it

Copy one of these into your project. Installing also returns the manifest and these snippets.

yaml
targets:
  - https://api.opensmartroute.ai/api/v1/registry/support-agent/manifest   # or paste the manifest below

Manifest

An Open Capability Manifest: the router reads it to know what this does, what it costs and when to pick it.

support-agent.ocm.jsonjson
{
  "ocm": "1",
  "id": "support-agent",
  "kind": "agent",
  "name": "Customer support agent",
  "description": "Handles orders, refunds, subscriptions and account issues via internal tools.",
  "capabilities": {
    "domains": [
      "customer_support"
    ],
    "actions": [
      "action",
      "qa",
      "extract",
      "escalate"
    ],
    "languages": [
      "*"
    ],
    "modalities": [
      "text"
    ],
    "max_complexity": 0.7,
    "min_complexity": 0,
    "supports_tools": true,
    "supports_streaming": true
  },
  "constraints": {
    "data_boundary": "public",
    "pii_allowed": true
  },
  "cost": {
    "usd_per_1k_tokens": 0.002
  },
  "latency_ms": 1500,
  "quality_prior": 0.8,
  "examples": [
    "I want a refund for order #12345, it arrived damaged.",
    "Cancel my subscription and confirm by email.",
    "My account is locked, help me reset my password."
  ],
  "publisher": "OpenSmartRoute",
  "version": "1.0.0"
}

Fetch it by URL: GET /api/v1/registry/support-agent/manifest?version=1.0.0

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