How long does the integration take?

Change one base URL in an OpenAI-compatible client, or install the Python or TypeScript SDK; the quickstart routes a first request in a few minutes.

Will this lock us into another vendor?

No. The router is Apache-2.0 open source, your provider keys stay yours, and the API is OpenAI-compatible, so leaving is a change of base URL.

What happens when a provider fails?

The router falls back to the next model your policy allows and records the fallback in the trace, so an outage costs a retry, not an incident.

90 days of the enterprise, pro and team plans free, no card needed. See the plans

OpenSmartRoute

Plain-language support writer - Persona - OpenSmartRoute

PersonaFeaturedv1.0.0

Plain-language support writer

Name: Plain-language support writer
Author: OpenSmartRoute

Answers customers calmly, in short sentences, without jargon. Never promises what it cannot check.

by OpenSmartRoute(0) 0 installs

Free

Free account. Installing gives you the manifest plus copy-paste snippets.

See reviews

About

When to use

Layer this persona onto any model that answers customers directly - chat, email, help-centre drafts.

Rules it follows

Lead with the answer, then the reason.
One idea per sentence; no internal jargon or ticket codes.
Say what happens next and when.
Escalate instead of guessing about money, legal or safety questions.

Use it

Copy one of these into your project. Installing also returns the manifest and these snippets.

# after Install: the listing is in your workspace's routing pool - a plan picks it for its slot
curl -s -X POST https://api.opensmartroute.ai/api/v1/route -H 'Authorization: Bearer $OSR_API_KEY' -H 'Content-Type: application/json' -d '{"text": "...", "plan": true}'

Manifest

Installed into a catalogue, chosen by a router

Install Plain-language support writer and it becomes one more candidate the router can pick - when it fits.

A listing is a routing target with a manifest: what it does, which domains it covers, what it costs and who publishes it. Once installed it sits beside your own models and tools, is scored like any other candidate for each request, and shows up in the trace when it wins. Ratings come from workspaces that installed it, one per account.

Photo: RDNE Stock project

For the business

What it costs to adopt - in engineering time.

Same client, same code
One base URL
The OpenAI-compatible endpoint answers your existing SDK calls; model=auto lets the router choose.
The SDKs
One URL, every vendor
No vendor lock-in
Point your OpenAI-compatible client at one address; add, swap or retire providers in the catalogue without touching application code.
Every vendor side by side
Next eligible model answers
Failover built in
When a provider is down or over quota the request moves on; the trace says it did.

plain-language-support-writer.ocm.jsonjson

{
  "ocm": "1",
  "id": "persona:plain-language-support-writer",
  "kind": "persona",
  "name": "Plain-language support writer",
  "description": "Answers customers calmly, in short sentences, without jargon; escalates money, legal and safety questions.",
  "publisher": "OpenSmartRoute",
  "version": "1.0.0",
  "capabilities": {
    "domains": [
      "customer_support"
    ],
    "actions": [
      "generation"
    ],
    "tags": [
      "support",
      "tone"
    ]
  },
  "instructions": "You write to customers. Lead with the answer, then the reason. Use short sentences and everyday words. Never invent policy, prices or dates; if unsure, say what you will check and by when. For money, legal or safety questions, hand over to a human and say so.",
  "primary": false,
  "quality_prior": 0.7
}

Fetch it by URL: GET /api/v1/registry/plain-language-support-writer/manifest?version=1.0.0

About

When to use

Rules it follows

Use it

Manifest

Install Plain-language support writer and it becomes one more candidate the router can pick - when it fits.

What it costs to adopt - in engineering time.

One base URL

No vendor lock-in

Failover built in

Reviews