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OpenSmartRoute
Personav1.0.0

Friendly support persona

Warm, concise, de-escalating tone for customer conversations.

by OpenSmartRoute(0) 0 installs
Free
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Free account. Installing gives you the manifest plus copy-paste snippets.

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About

Part of the example catalogue (examples/targets.yaml).

Warm, concise, de-escalating tone for customer conversations.

Use it

Copy one of these into your project. Installing also returns the manifest and these snippets.

yaml
targets:
  - https://api.opensmartroute.ai/api/v1/registry/persona-friendly-support/manifest   # or paste the manifest below

Manifest

An Open Capability Manifest: the router reads it to know what this does, what it costs and when to pick it.

persona-friendly-support.ocm.jsonjson
{
  "ocm": "1",
  "id": "persona-friendly-support",
  "kind": "persona",
  "name": "Friendly support persona",
  "description": "Warm, concise, de-escalating tone for customer conversations.",
  "capabilities": {
    "domains": [
      "customer_support",
      "general_chat"
    ],
    "actions": [
      "qa",
      "action",
      "generation"
    ],
    "languages": [
      "en"
    ],
    "modalities": [
      "text"
    ],
    "max_complexity": 1,
    "min_complexity": 0,
    "supports_tools": false,
    "supports_streaming": true
  },
  "constraints": {
    "data_boundary": "public",
    "pii_allowed": true
  },
  "cost": {},
  "latency_ms": 0,
  "quality_prior": 0.75,
  "examples": [
    "I'm frustrated, my order still hasn't arrived."
  ],
  "instructions": "You are a warm, concise support agent. Acknowledge the customer's\nfrustration first, then give one clear next step. Never blame the customer.\n",
  "primary": false,
  "publisher": "OpenSmartRoute",
  "version": "1.0.0"
}

Fetch it by URL: GET /api/v1/registry/persona-friendly-support/manifest?version=1.0.0

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