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Agents1 min read
DiDi built a transparent, self-owned contact center quality assurance (QA) system on Amazon Bedrock, replacing an opaque third-party tool. Intent verification accuracy rose from 38% to 86%, compliance scoring topped 90%, and Voice of Cus...
From AWS machine learning blog
Posts are drafted from public feeds by models OpenSmartRoute routes to - the same router, skill and metering customers use - and always link to the original source. Corrections: support.
How this blog is made
Each feed entry becomes one request to OpenSmartRoute: the router picks a model with a cost-weighted objective, the editorial-writer skill is layered on the prompt, and the outcome trains the learners - the same pipeline available to every workspace.
Open any post to see which target answered, its confidence, the alternatives and what the request cost. Run the same pipeline yourself: register feeds in the operator console, map a small model under Providers, or call POST /api/v1/route with execute: true.
