Imported from Servosity/msp-skills (skills/kaseya-bms/SKILL.md). Install upstream with npx skills add Servosity/msp-skills --skill kaseya-bms. Copyright stays with the author (Apache-2.0).

Kaseya BMS - Printing Press CLI

Prerequisites: Install the CLI

This skill drives the kaseya-bms-cli binary. You must verify the CLI is installed before invoking any command from this skill. If it is missing, install it first:

1. macOS / Linux:

   bash <(curl -fsSL https://raw.githubusercontent.com/Servosity/msp-skills/main/skills/kaseya-bms/install.sh)

2. Windows (PowerShell):

   iwr -useb https://raw.githubusercontent.com/Servosity/msp-skills/main/skills/kaseya-bms/install.ps1 | iex

3. Verify: kaseya-bms-cli --version
4. Ensure ~/.local/bin (macOS / Linux) or %LOCALAPPDATA%\Programs\msp-skills (Windows) is on $PATH.

The installer downloads the kaseya-bms-cli and kaseya-bms-mcp binaries into ~/.local/bin (macOS / Linux) or %LOCALAPPDATA%\Programs\msp-skills (Windows). It does not register the skill with your agent and writes no MCP client config - see mcp-install.md for that wire-up.

If --version reports "command not found" after install, the runtime cannot see the binary directory on $PATH. Do not proceed with skill commands until verification succeeds.

Kaseya BMS has a 433-operation official API and zero CLI ecosystem. This binary covers the whole surface - tickets, CRM, contracts, finance, projects - and mirrors core entities into local SQLite so dispatch questions like 'queue-health', 'stale-tickets', and 'contract-burn' answer instantly without burning the 1500/hour/endpoint rate limit.

When to Use This CLI

Use this CLI when an agent or operator needs Kaseya BMS PSA data or actions from the terminal: triaging service-desk queues, checking contract hours before authorizing work, reviewing unbilled time, walking the sales pipeline, or creating and updating tickets. The local SQLite mirror makes it the right choice for repeated analytical questions that would otherwise hammer the rate-limited API.

Anti-triggers

Do not use this CLI for:

• Kaseya VSA / RMM agent operations (endpoints, patches, scripts) - this CLI only covers the BMS PSA
• Datto Autotask PSA workflows - different product, use an Autotask tool
• IT Glue documentation management - BMS only exposes the integration link, not the IT Glue API
• Sending customer-facing invoices or emails - generate the data here, deliver through BMS itself

Unique Capabilities

These capabilities aren't available in any other tool for this API.

Service-desk pulse

• queue-health - See open ticket volume by queue, priority, and status in one shot, with stale counts flagged before the morning standup.

  Reach for this when asked how the service desk looks right now - it answers in one local query instead of paging the tickets endpoint.

  kaseya-bms-cli queue-health --agent

• stale-tickets - List open tickets that have not been touched in N days, oldest first, with account and assignee so nothing rots in the queue.

  Use this for SLA-risk and aging-ticket questions instead of listing all tickets and filtering by hand.

  kaseya-bms-cli stale-tickets --days 7 --agent

• workload - Open and in-progress ticket load per assignee, flagging who is overloaded and who has slack before you dispatch the next ticket.

  Pick this when deciding who should take a ticket; it is one command instead of one query per technician.

  kaseya-bms-cli workload --agent

Money on the table

• contract-burn - Per-contract burn picture: hours consumed, open tickets, and how much of the contract period has elapsed - at-risk agreements surface first.

  Use this before authorizing work on an account - it answers whether the contract still has hours left, fleet-wide, in one call.

  kaseya-bms-cli contract-burn --agent --select items.account,items.contract,items.hours_consumed

• unbilled - Billable, approved, not-yet-billed time grouped by account, in hours - the month-end ready-to-bill review without the Excel export.

  Reach for this for any what-is-ready-to-bill question; the answer is local, grouped, and JSON-shaped.

  kaseya-bms-cli unbilled --agent

• pipeline - Open opportunities grouped by stage with counts, total and weighted value, and slipped-close flags for the Monday sales call.

  Use this for pipeline and forecast questions instead of paging the opportunities endpoint and aggregating by hand.

  kaseya-bms-cli pipeline --agent

Command Reference

admin - Manage admin

• kaseya-bms-cli admin clone-workflow - Clone workflow
• kaseya-bms-cli admin delete-k1-access-control-mapping - Delete k1 access control mapping
• kaseya-bms-cli admin delete-service - Delete service
• kaseya-bms-cli admin delete-services - Delete services
• kaseya-bms-cli admin delete-teams-channel - Delete teams channel
• kaseya-bms-cli admin delete-teams-channels - Delete teams channels
• kaseya-bms-cli admin delete-webhook-configuration - Delete webhook configuration
• kaseya-bms-cli admin delete-webhooks - Delete webhooks
• kaseya-bms-cli admin delete-workflow - Delete workflow
• kaseya-bms-cli admin get-account-codes-lookup - Get account codes lookup
• kaseya-bms-cli admin get-agent-procedure-logs - Get agent procedure logs
• kaseya-bms-cli admin get-chart-of-account-types - Get chart of account types
• kaseya-bms-cli admin get-chart-of-account-types-look-up - Get chart of account types look up
• kaseya-bms-cli admin get-chart-of-accounts - Get chart of accounts
• kaseya-bms-cli admin get-chart-of-accounts-lookup - Get chart of accounts lookup
• kaseya-bms-cli admin get-company-settings - Get company settings
• kaseya-bms-cli admin get-copilot-configurations - Get copilot configurations
• kaseya-bms-cli admin get-custom-field-operators - Get custom field operators
• kaseya-bms-cli admin get-departments-lookup - Get departments lookup
• kaseya-bms-cli admin get-job-titles-lookup - Get job titles lookup
• kaseya-bms-cli admin get-k1-access-control-access-groups - Get k1 access control access groups
• kaseya-bms-cli admin get-k1-access-control-mappings - Get k1 access control mappings
• kaseya-bms-cli admin get-k1-access-control-settings - Get k1 access control settings
• kaseya-bms-cli admin get-k1-launcher-url - Get k1 launcher url
• kaseya-bms-cli admin get-k1-product-organization-mappings - Get k1 product organization mappings
• kaseya-bms-cli admin get-k1-ssomodules - Get k1 ssomodules
• kaseya-bms-cli admin get-k1-status - Get k1 status
• kaseya-bms-cli admin get-related-services-list - Get related services list
• kaseya-bms-cli admin get-satisfaction-score-options-lookup - Get satisfaction score options lookup
• kaseya-bms-cli admin get-security-roles-lookup - Get security roles lookup
• kaseya-bms-cli admin get-service - Get service
• kaseya-bms-cli admin get-service-categories-lookup - Get service categories lookup
• kaseya-bms-cli admin get-service-in-progress-job - Get service in progress job
• kaseya-bms-cli admin get-service-sub-categories-lookup - Get service sub categories lookup
• kaseya-bms-cli admin get-service-type-options-lookup - Get service type options lookup
• kaseya-bms-cli admin get-services-list - Get services list
• kaseya-bms-cli admin get-services-lookup - Get services lookup
• kaseya-bms-cli admin get-teams-channel - Get teams channel
• kaseya-bms-cli admin get-teams-channel-lookup - Get teams channel lookup
• kaseya-bms-cli admin get-teams-channel-status - Get teams channel status
• kaseya-bms-cli admin get-teams-channels-activity-logs-list - Get teams channels activity logs list
• kaseya-bms-cli admin get-teams-channels-list - Get teams channels list
• kaseya-bms-cli admin get-webhook-configuration - Get webhook configuration
• kaseya-bms-cli admin get-webhook-configurations-list - Get webhook configurations list
• kaseya-bms-cli admin get-webhook-delivery-log - Get webhook delivery log
• kaseya-bms-cli admin get-webhook-delivery-logs-list - Get webhook delivery logs list
• kaseya-bms-cli admin get-webhook-events-lookup - Get webhook events lookup
• kaseya-bms-cli admin get-workflow - Get workflow
• kaseya-bms-cli admin get-workflow-time-zone-and-working-hours - Get workflow time zone and working hours
• kaseya-bms-cli admin get-workflows-list - Get workflows list
• kaseya-bms-cli admin get-workforce-planner-logs-list - Get workforce planner logs list
• kaseya-bms-cli admin patch-services - Patch services
• kaseya-bms-cli admin patch-teams-channel - Patch teams channel
• kaseya-bms-cli admin patch-webhooks - Patch webhooks
• kaseya-bms-cli admin patch-workflow - Patch workflow
• kaseya-bms-cli admin post-copilot-configuration - Post copilot configuration
• kaseya-bms-cli admin post-k1-access-control-mapping - Post k1 access control mapping
• kaseya-bms-cli admin post-k1-access-control-settings - Post k1 access control settings
• kaseya-bms-cli admin post-k1-product-organization-mappings - Post k1 product organization mappings
• kaseya-bms-cli admin post-service - Post service
• kaseya-bms-cli admin post-teams-channel - Post teams channel
• kaseya-bms-cli admin post-webhook-configuration - Post webhook configuration
• kaseya-bms-cli admin post-webhook-delivery-logs-redelivery - Post webhook delivery logs redelivery
• kaseya-bms-cli admin post-workflow - Post workflow
• kaseya-bms-cli admin put-copilot-configuration - Put copilot configuration
• kaseya-bms-cli admin put-k1-access-control-mapping - Put k1 access control mapping
• kaseya-bms-cli admin put-k1-access-control-settings - Put k1 access control settings
• kaseya-bms-cli admin put-service - Put service
• kaseya-bms-cli admin put-teams-channel - Put teams channel
• kaseya-bms-cli admin put-webhook-configuration - Put webhook configuration
• kaseya-bms-cli admin put-workflow - Put workflow
• kaseya-bms-cli admin search-k1-product-organization-mappings - Search k1 product organization mappings
• kaseya-bms-cli admin update - Update
• kaseya-bms-cli admin update-related-services-list - Update related services list

calendar - Manage calendar

• kaseya-bms-cli calendar dismiss-workforce-planner-period-warning - Dismiss workforce planner period warning
• kaseya-bms-cli calendar get-workforce-planner - Get workforce planner
• kaseya-bms-cli calendar put-workforce-planner-period - Put workforce planner period
• kaseya-bms-cli calendar split-workforce-planner-period - Split workforce planner period

clientportal - Manage clientportal

• kaseya-bms-cli clientportal get-client-portal-ticket-activities - Get client portal ticket activities
• kaseya-bms-cli clientportal get-client-portal-ticket-by-id - Get client portal ticket by id
• kaseya-bms-cli clientportal post-client-portal-ticket - Post client portal ticket
• kaseya-bms-cli clientportal post-client-portal-ticket-note - Post client portal ticket note
• kaseya-bms-cli clientportal search-client-portal-my-tickets - Search client portal my tickets
• kaseya-bms-cli clientportal search-client-portal-tickets - Search client portal tickets

crm - Manage crm

• kaseya-bms-cli crm delete-contact - Delete contact
• kaseya-bms-cli crm get-account-alert - Get account alert
• kaseya-bms-cli crm get-account-contact-summary-info - Get account contact summary info
• kaseya-bms-cli crm get-account-contacts - Get account contacts
• kaseya-bms-cli crm get-account-location - Get account location
• kaseya-bms-cli crm get-account-locations - Get account locations
• kaseya-bms-cli crm get-account-summary - Get account summary
• kaseya-bms-cli crm get-accounts - Get accounts
• kaseya-bms-cli crm get-accounts-list-summary - Get accounts list summary
• kaseya-bms-cli crm get-activities-due - Get activities due
• kaseya-bms-cli crm get-all-opportunities - Get all opportunities
• kaseya-bms-cli crm get-contact-summary - Get contact summary
• kaseya-bms-cli crm get-contacts-list-summary - Get contacts list summary
• kaseya-bms-cli crm get-contacts-search - Get contacts search
• kaseya-bms-cli crm get-dashboard-quotations-summary - Get dashboard quotations summary
• kaseya-bms-cli crm get-line-item - Get line item
• kaseya-bms-cli crm get-next-opportunities - Get next opportunities
• kaseya-bms-cli crm get-open-pipelines - Get open pipelines
• kaseya-bms-cli crm get-opportunity - Get opportunity
• kaseya-bms-cli crm get-opportunity-notes - Get opportunity notes
• kaseya-bms-cli crm get-opportunity-status-lookups - Get opportunity status lookups
• kaseya-bms-cli crm get-pipeline-totals - Get pipeline totals
• kaseya-bms-cli crm get-product-quotation - Get product quotation
• kaseya-bms-cli crm get-product-quotations-list-summary - Get product quotations list summary
• kaseya-bms-cli crm get-quotation - Get quotation
• kaseya-bms-cli crm get-quotations-list-summary - Get quotations list summary
• kaseya-bms-cli crm get-recurring-services-performance - Get recurring services performance
• kaseya-bms-cli crm get-recurring-services-performance-totals - Get recurring services performance totals
• kaseya-bms-cli crm get-sales-accelerator-data - Get sales accelerator data
• kaseya-bms-cli crm get-sales-accelerator-summary - Get sales accelerator summary
• kaseya-bms-cli crm get-sales-leaderboard - Get sales leaderboard
• kaseya-bms-cli crm get-top-opportunities - Get top opportunities
• kaseya-bms-cli crm patch-account - Patch account
• kaseya-bms-cli crm patch-contact - Patch contact
• kaseya-bms-cli crm post-account - Post account
• kaseya-bms-cli crm post-contact-summary-info - Post contact summary info
• kaseya-bms-cli crm post-opportunity - Post opportunity
• kaseya-bms-cli crm post-opportunity-note - Post opportunity note
• kaseya-bms-cli crm post-quotation-line-item - Post quotation line item
• kaseya-bms-cli crm put-account - Put account
• kaseya-bms-cli crm put-contact - Put contact
• kaseya-bms-cli crm put-opportunity - Put opportunity
• kaseya-bms-cli crm put-opportunity-note - Put opportunity note
• kaseya-bms-cli crm put-quotation-line-item - Put quotation line item

finance - Manage finance

• kaseya-bms-cli finance activate-contract - Activate contract
• kaseya-bms-cli finance deactivate-contract - Deactivate contract
• kaseya-bms-cli finance get-contract-lookups - Get contract lookups
• kaseya-bms-cli finance get-contracts-summary - Get contracts summary
• kaseya-bms-cli finance get-invoice - Get invoice
• kaseya-bms-cli finance get-invoice-details-list - Get invoice details list
• kaseya-bms-cli finance get-invoice-discounts-list - Get invoice discounts list
• kaseya-bms-cli finance get-invoices-summary-list - Get invoices summary list
• kaseya-bms-cli finance mark-invoices-as-sent - Mark invoices as sent
• kaseya-bms-cli finance post-recurring-service-contract - Post recurring service contract
• kaseya-bms-cli finance post-recurring-services - Post recurring services
• kaseya-bms-cli finance put-recurring-service-contract - Put recurring service contract

hr - Manage hr

• kaseya-bms-cli hr get-assignee-lookups - Get assignee lookups
• kaseya-bms-cli hr get-assignees - Get assignees
• kaseya-bms-cli hr get-assignees-count - Get assignees count
• kaseya-bms-cli hr get-employee-role-lookups - Get employee role lookups
• kaseya-bms-cli hr get-employees-list-search-select - Get employees list search select
• kaseya-bms-cli hr get-employees-lookup - Get employees lookup

integration - Manage integration

• kaseya-bms-cli integration get-account-codes - Get account codes
• kaseya-bms-cli integration get-account-codes-by-ids - Get account codes by ids
• kaseya-bms-cli integration get-bill-details - Get bill details
• kaseya-bms-cli integration get-bills - Get bills
• kaseya-bms-cli integration get-class-lists - Get class lists
• kaseya-bms-cli integration get-class-lists-by-ids - Get class lists by ids
• kaseya-bms-cli integration get-client-by-ids - Get client by ids
• kaseya-bms-cli integration get-clients - Get clients
• kaseya-bms-cli integration get-discounts - Get discounts
• kaseya-bms-cli integration get-discounts-by-ids - Get discounts by ids
• kaseya-bms-cli integration get-expenses - Get expenses
• kaseya-bms-cli integration get-expenses-by-ids - Get expenses by ids
• kaseya-bms-cli integration get-invoice-details - Get invoice details
• kaseya-bms-cli integration get-invoices - Get invoices
• kaseya-bms-cli integration get-job-info - Get job info
• kaseya-bms-cli integration get-products - Get products
• kaseya-bms-cli integration get-products-by-ids - Get products by ids
• kaseya-bms-cli integration get-reimbursement-details - Get reimbursement details
• kaseya-bms-cli integration get-reimbursements - Get reimbursements
• kaseya-bms-cli integration get-sales-tax-items - Get sales tax items
• kaseya-bms-cli integration get-sales-tax-items-by-ids - Get sales tax items by ids
• kaseya-bms-cli integration get-services - Get services
• kaseya-bms-cli integration get-services-by-ids - Get services by ids
• kaseya-bms-cli integration get-vendors - Get vendors
• kaseya-bms-cli integration get-vendors-by-ids - Get vendors by ids
• kaseya-bms-cli integration get-work-types - Get work types
• kaseya-bms-cli integration get-work-types-by-ids - Get work types by ids
• kaseya-bms-cli integration import-account-codes - Import account codes
• kaseya-bms-cli integration import-class-lists - Import class lists
• kaseya-bms-cli integration import-clients - Import clients
• kaseya-bms-cli integration import-discounts - Import discounts
• kaseya-bms-cli integration import-expenses - Import expenses
• kaseya-bms-cli integration import-payments - Import payments
• kaseya-bms-cli integration import-products - Import products
• kaseya-bms-cli integration import-services - Import services
• kaseya-bms-cli integration import-vendors - Import vendors
• kaseya-bms-cli integration import-work-types - Import work types
• kaseya-bms-cli integration post-entity-mappings - Post entity mappings
• kaseya-bms-cli integration update-bill-qb-reference - Update bill qb reference
• kaseya-bms-cli integration update-invoice-qb-reference - Update invoice qb reference
• kaseya-bms-cli integration update-reimbursement-qb-reference - Update reimbursement qb reference

integrations - Manage integrations

• kaseya-bms-cli integrations get-distributors-pricing - Get distributors pricing
• kaseya-bms-cli integrations get-distributors-status - Get distributors status
• kaseya-bms-cli integrations get-etilize-product - Get etilize product
• kaseya-bms-cli integrations get-itg-account-lookup - Get itg account lookup
• kaseya-bms-cli integrations get-itg-asset-lookup - Get itg asset lookup
• kaseya-bms-cli integrations get-itg-checklist-tasks - Get itg checklist tasks
• kaseya-bms-cli integrations get-itg-checklists - Get itg checklists
• kaseya-bms-cli integrations get-itg-contact-lookup - Get itg contact lookup
• kaseya-bms-cli integrations get-itg-contact-notes - Get itg contact notes
• kaseya-bms-cli integrations get-itg-location-lookup - Get itg location lookup
• kaseya-bms-cli integrations get-itg-organization-notes - Get itg organization notes
• kaseya-bms-cli integrations get-itg-status - Get itg status
• kaseya-bms-cli integrations get-itgaccess-info - Get itgaccess info
• kaseya-bms-cli integrations get-itgpassword-value - Get itgpassword value
• kaseya-bms-cli integrations get-itgsuggested-resources - Get itgsuggested resources
• kaseya-bms-cli integrations get-itgsuggested-resources-count - Get itgsuggested resources count
• kaseya-bms-cli integrations get-survey-settings - Get survey settings
• kaseya-bms-cli integrations get-ticket-global-search - Get ticket global search
• kaseya-bms-cli integrations get-ticket-sync - Get ticket sync
• kaseya-bms-cli integrations get-tickets-sync - Get tickets sync
• kaseya-bms-cli integrations get-vsa-access-info - Get vsa access info
• kaseya-bms-cli integrations put-itgcontact-notes - Put itgcontact notes
• kaseya-bms-cli integrations put-itgorganization-notes - Put itgorganization notes
• kaseya-bms-cli integrations search-products - Search products

inventory - Manage inventory

• kaseya-bms-cli inventory get-polookups - Get polookups
• kaseya-bms-cli inventory get-pricing-levels - Get pricing levels
• kaseya-bms-cli inventory get-product-categories-lookup - Get product categories lookup
• kaseya-bms-cli inventory get-product-default-cost - Get product default cost
• kaseya-bms-cli inventory get-product-weighted-cost - Get product weighted cost
• kaseya-bms-cli inventory get-products-in-stock - Get products in stock
• kaseya-bms-cli inventory get-products-list-search-select - Get products list search select
• kaseya-bms-cli inventory get-supplier-lookups - Get supplier lookups
• kaseya-bms-cli inventory get-warehouse-lookups - Get warehouse lookups
• kaseya-bms-cli inventory post-product-categories - Post product categories

kaseya-one - Manage kaseya one

• kaseya-bms-cli kaseya-one get-k1-resource-lookup - Get k1 resource lookup
• kaseya-bms-cli kaseya-one get-k1-resources-lookup - Get k1 resources lookup
• kaseya-bms-cli kaseya-one get-k1-role-lookup - Get k1 role lookup
• kaseya-bms-cli kaseya-one get-k1-roles-lookup - Get k1 roles lookup
• kaseya-bms-cli kaseya-one get-k1-ticket-statuses-lookup - Get k1 ticket statuses lookup
• kaseya-bms-cli kaseya-one get-k1-ticket-statuses-lookup-kaseyaone - Get k1 ticket statuses lookup kaseyaone
• kaseya-bms-cli kaseya-one get-work-type-lookup - Get work type lookup
• kaseya-bms-cli kaseya-one get-work-types-lookup - Get work types lookup
• kaseya-bms-cli kaseya-one k1-get-users-list - K1 get users list
• kaseya-bms-cli kaseya-one post-k1-centralized-configurations - Post k1 centralized configurations
• kaseya-bms-cli kaseya-one post-k1-gorgon-provisioning-notifications - Post k1 gorgon provisioning notifications
• kaseya-bms-cli kaseya-one post-k1-ticket-action-notifications - Post k1 ticket action notifications
• kaseya-bms-cli kaseya-one post-k1-user-deprovisioning-notifications - Post k1 user deprovisioning notifications

listing - Manage listing

• kaseya-bms-cli listing get-columns - Get columns
• kaseya-bms-cli listing get-search-columns - Get search columns
• kaseya-bms-cli listing get-search-combo-items - Get search combo items

my - Manage my

• kaseya-bms-cli my get-expense-sheets-lookups - Get expense sheets lookups
• kaseya-bms-cli my post-expense-sheet - Post expense sheet

project - Manage project

• kaseya-bms-cli project delete-status - Delete status
• kaseya-bms-cli project get - Get
• kaseya-bms-cli project get-list-summary - Get list summary
• kaseya-bms-cli project get-lookup - Get lookup
• kaseya-bms-cli project get-status - Get status
• kaseya-bms-cli project get-statuses-list - Get statuses list
• kaseya-bms-cli project get-statuses-lookup - Get statuses lookup
• kaseya-bms-cli project get-task-related-items - Get task related items
• kaseya-bms-cli project get-tasks-list - Get tasks list
• kaseya-bms-cli project post-status - Post status
• kaseya-bms-cli project put-status - Put status
• kaseya-bms-cli project put-status-order - Put status order
• kaseya-bms-cli project search-and-select-task-list - Search and select task list

rmm - Manage rmm

• kaseya-bms-cli rmm create - Create
• kaseya-bms-cli rmm get - Get
• kaseya-bms-cli rmm get-rmmsettings - Get rmmsettings
• kaseya-bms-cli rmm post-alert - Post alert
• kaseya-bms-cli rmm update - Update
• kaseya-bms-cli rmm update-integrationtype - Update integrationtype

security - Manage security

• kaseya-bms-cli security authenticate - Authenticate
• kaseya-bms-cli security refresh-token - Refresh token
• kaseya-bms-cli security sso-status - Sso status
• kaseya-bms-cli security user-info - User info

servicedesk - Manage servicedesk

• kaseya-bms-cli servicedesk add-related-tickets - Add related tickets
• kaseya-bms-cli servicedesk add-ticket-tasks - Add ticket tasks
• kaseya-bms-cli servicedesk assign-ticket - Assign ticket
• kaseya-bms-cli servicedesk create - Create
• kaseya-bms-cli servicedesk create-tickets - Create tickets
• kaseya-bms-cli servicedesk create-tickets-2 - Create tickets 2
• kaseya-bms-cli servicedesk create-tickets-3 - Create tickets 3
• kaseya-bms-cli servicedesk create-tickets-4 - Create tickets 4
• kaseya-bms-cli servicedesk delete-hardware-asset - Delete hardware asset
• kaseya-bms-cli servicedesk delete-related-ticket - Delete related ticket
• kaseya-bms-cli servicedesk delete-service-call - Delete service call
• kaseya-bms-cli servicedesk delete-service-calls-and-to-dos - Delete service calls and to dos
• kaseya-bms-cli servicedesk delete-ticket - Delete ticket
• kaseya-bms-cli servicedesk delete-ticket-charge - Delete ticket charge
• kaseya-bms-cli servicedesk delete-ticket-checklist-item - Delete ticket checklist item
• kaseya-bms-cli servicedesk delete-ticket-checklist-items - Delete ticket checklist items
• kaseya-bms-cli servicedesk delete-ticket-expense - Delete ticket expense
• kaseya-bms-cli servicedesk delete-ticket-note - Delete ticket note
• kaseya-bms-cli servicedesk delete-ticket-tasks - Delete ticket tasks
• kaseya-bms-cli servicedesk delete-ticket-time-entry - Delete ticket time entry
• kaseya-bms-cli servicedesk delete-tickets - Delete tickets
• kaseya-bms-cli servicedesk delete-to-do - Delete to do
• kaseya-bms-cli servicedesk get - Get
• kaseya-bms-cli servicedesk get-agent-procedure-audits - Get agent procedure audits
• kaseya-bms-cli servicedesk get-batch-action-logs - Get batch action logs
• kaseya-bms-cli servicedesk get-ccs - Get ccs
• kaseya-bms-cli servicedesk get-device-status - Get device status
• kaseya-bms-cli servicedesk get-hardware-asset - Get hardware asset
• kaseya-bms-cli servicedesk get-hardware-asset-tickets - Get hardware asset tickets
• kaseya-bms-cli servicedesk get-hardware-assets-list-search-select - Get hardware assets list search select
• kaseya-bms-cli servicedesk get-my-tickets - Get my tickets
• kaseya-bms-cli servicedesk get-product-charge-delivery-history-by-charge-id - Get product charge delivery history by charge id
• kaseya-bms-cli servicedesk get-queue-tickets - Get queue tickets
• kaseya-bms-cli servicedesk get-related-alerts - Get related alerts
• kaseya-bms-cli servicedesk get-related-tickets - Get related tickets
• kaseya-bms-cli servicedesk get-related-tickets-count - Get related tickets count
• kaseya-bms-cli servicedesk get-service-call - Get service call
• kaseya-bms-cli servicedesk get-service-calls - Get service calls
• kaseya-bms-cli servicedesk get-software-assets-list-search-select - Get software assets list search select
• kaseya-bms-cli servicedesk get-ticket - Get ticket
• kaseya-bms-cli servicedesk get-ticket-activities - Get ticket activities
• kaseya-bms-cli servicedesk get-ticket-charge - Get ticket charge
• kaseya-bms-cli servicedesk get-ticket-charge-product-summary - Get ticket charge product summary
• kaseya-bms-cli servicedesk get-ticket-checklist-items-by-ticket-id - Get ticket checklist items by ticket id
• kaseya-bms-cli servicedesk get-ticket-expense - Get ticket expense
• kaseya-bms-cli servicedesk get-ticket-expenses-charges - Get ticket expenses charges
• kaseya-bms-cli servicedesk get-ticket-logs - Get ticket logs
• kaseya-bms-cli servicedesk get-ticket-note - Get ticket note
• kaseya-bms-cli servicedesk get-ticket-note-template-details-by-ticket-id - Get ticket note template details by ticket id
• kaseya-bms-cli servicedesk get-ticket-note-template-lookups - Get ticket note template lookups
• kaseya-bms-cli servicedesk get-ticket-notes - Get ticket notes
• kaseya-bms-cli servicedesk get-ticket-product-charge-assets-by-charge-id - Get ticket product charge assets by charge id
• kaseya-bms-cli servicedesk get-ticket-service-calls-to-dos - Get ticket service calls to dos
• kaseya-bms-cli servicedesk get-ticket-slainfo - Get ticket slainfo
• kaseya-bms-cli servicedesk get-ticket-survey-scores - Get ticket survey scores
• kaseya-bms-cli servicedesk get-ticket-tabs-indicators - Get ticket tabs indicators
• kaseya-bms-cli servicedesk get-ticket-tasks - Get ticket tasks
• kaseya-bms-cli servicedesk get-ticket-tasks-count - Get ticket tasks count
• kaseya-bms-cli servicedesk get-ticket-template - Get ticket template
• kaseya-bms-cli servicedesk get-ticket-template-lookups - Get ticket template lookups
• kaseya-bms-cli servicedesk get-ticket-time-entries - Get ticket time entries
• kaseya-bms-cli servicedesk get-ticket-time-entry - Get ticket time entry
• kaseya-bms-cli servicedesk get-ticket-time-entry-template-lookups - Get ticket time entry template lookups
• kaseya-bms-cli servicedesk get-ticket-timelog-template-details-by-ticket-id - Get ticket timelog template details by ticket id
• kaseya-bms-cli servicedesk get-tickets - Get tickets
• kaseya-bms-cli servicedesk get-tickets-2 - Get tickets 2
• kaseya-bms-cli servicedesk get-tickets-count - Get tickets count
• kaseya-bms-cli servicedesk get-tickets-count-by-assignee-priority - Get tickets count by assignee priority
• kaseya-bms-cli servicedesk get-tickets-count-by-basic-status - Get tickets count by basic status
• kaseya-bms-cli servicedesk get-tickets-count-by-issue-type - Get tickets count by issue type
• kaseya-bms-cli servicedesk get-tickets-count-by-priority - Get tickets count by priority
• kaseya-bms-cli servicedesk get-tickets-count-by-queue - Get tickets count by queue
• kaseya-bms-cli servicedesk get-tickets-count-by-status - Get tickets count by status
• kaseya-bms-cli servicedesk get-tickets-due - Get tickets due
• kaseya-bms-cli servicedesk get-tickets-list-search-select - Get tickets list search select
• kaseya-bms-cli servicedesk get-tickets-list-summary - Get tickets list summary
• kaseya-bms-cli servicedesk get-tickets-upcoming - Get tickets upcoming
• kaseya-bms-cli servicedesk get-time-logged-by-technician - Get time logged by technician
• kaseya-bms-cli servicedesk get-to-do - Get to do
• kaseya-bms-cli servicedesk get-vsa-hardware-asset-tickets - Get vsa hardware asset tickets
• kaseya-bms-cli servicedesk get-workflow-logs - Get workflow logs
• kaseya-bms-cli servicedesk merge-tickets - Merge tickets
• kaseya-bms-cli servicedesk patch-ticket - Patch ticket
• kaseya-bms-cli servicedesk patch-tickets - Patch tickets
• kaseya-bms-cli servicedesk post-checklist-tasks - Post checklist tasks
• kaseya-bms-cli servicedesk post-checklist-with-tasks - Post checklist with tasks
• kaseya-bms-cli servicedesk post-hardware-asset - Post hardware asset
• kaseya-bms-cli servicedesk post-po - Post po
• kaseya-bms-cli servicedesk post-product-deliver - Post product deliver
• kaseya-bms-cli servicedesk post-service-call - Post service call
• kaseya-bms-cli servicedesk post-ticket - Post ticket
• kaseya-bms-cli servicedesk post-ticket-charge - Post ticket charge
• kaseya-bms-cli servicedesk post-ticket-checklist-item - Post ticket checklist item
• kaseya-bms-cli servicedesk post-ticket-expense - Post ticket expense
• kaseya-bms-cli servicedesk post-ticket-note - Post ticket note
• kaseya-bms-cli servicedesk post-ticket-time-entry - Post ticket time entry
• kaseya-bms-cli servicedesk post-to-do - Post to do
• kaseya-bms-cli servicedesk put-hardware-asset - Put hardware asset
• kaseya-bms-cli servicedesk put-service-call - Put service call
• kaseya-bms-cli servicedesk put-ticket - Put ticket
• kaseya-bms-cli servicedesk put-ticket-charge - Put ticket charge
• kaseya-bms-cli servicedesk put-ticket-checklist-item - Put ticket checklist item
• kaseya-bms-cli servicedesk put-ticket-expense - Put ticket expense
• kaseya-bms-cli servicedesk put-ticket-note - Put ticket note
• kaseya-bms-cli servicedesk put-ticket-time-entry - Put ticket time entry
• kaseya-bms-cli servicedesk put-to-do - Put to do
• kaseya-bms-cli servicedesk resolve-ticket - Resolve ticket
• kaseya-bms-cli servicedesk search-my-tickets - Search my tickets
• kaseya-bms-cli servicedesk search-queue-tickets - Search queue tickets
• kaseya-bms-cli servicedesk search-tickets - Search tickets
• kaseya-bms-cli servicedesk update - Update
• kaseya-bms-cli servicedesk update-tickets - Update tickets

system - Manage system

• kaseya-bms-cli system create-tenant-lookup - Create tenant lookup
• kaseya-bms-cli system delete-attachment - Delete attachment
• kaseya-bms-cli system delete-attachments - Delete attachments
• kaseya-bms-cli system delete-temp-attachments - Delete temp attachments
• kaseya-bms-cli system delete-view - Delete view
• kaseya-bms-cli system download-attachment - Download attachment
• kaseya-bms-cli system download-profile-picture - Download profile picture
• kaseya-bms-cli system get-account-types-lookup - Get account types lookup
• kaseya-bms-cli system get-all-batch-action-logs - Get all batch action logs
• kaseya-bms-cli system get-approval-routes-lookup - Get approval routes lookup
• kaseya-bms-cli system get-attachment - Get attachment
• kaseya-bms-cli system get-attachments - Get attachments
• kaseya-bms-cli system get-colors-lookup - Get colors lookup
• kaseya-bms-cli system get-custom-fields-data - Get custom fields data
• kaseya-bms-cli system get-custom-fields-meta-data - Get custom fields meta data
• kaseya-bms-cli system get-email-template-lookups - Get email template lookups
• kaseya-bms-cli system get-expense-type-lookups - Get expense type lookups
• kaseya-bms-cli system get-issue-sub-type-lookups - Get issue sub type lookups
• kaseya-bms-cli system get-issue-type-lookups - Get issue type lookups
• kaseya-bms-cli system get-locations-lookup - Get locations lookup
• kaseya-bms-cli system get-lookups - Get lookups
• kaseya-bms-cli system get-priority-lookups - Get priority lookups
• kaseya-bms-cli system get-queue-lookups - Get queue lookups
• kaseya-bms-cli system get-role-lookups - Get role lookups
• kaseya-bms-cli system get-scheduler-job-status - Get scheduler job status
• kaseya-bms-cli system get-settings - Get settings
• kaseya-bms-cli system get-slalookups - Get slalookups
• kaseya-bms-cli system get-status-lookups - Get status lookups
• kaseya-bms-cli system get-tenant-lookups - Get tenant lookups
• kaseya-bms-cli system get-view-details-values - Get view details values
• kaseya-bms-cli system get-view-search-values - Get view search values
• kaseya-bms-cli system get-view-share-settings - Get view share settings
• kaseya-bms-cli system get-views - Get views
• kaseya-bms-cli system get-work-type-lookups - Get work type lookups
• kaseya-bms-cli system post - Post
• kaseya-bms-cli system post-event-log - Post event log
• kaseya-bms-cli system post-temp-attachment - Post temp attachment
• kaseya-bms-cli system post-view - Post view
• kaseya-bms-cli system put-attachment - Put attachment
• kaseya-bms-cli system put-custom-field-data - Put custom field data
• kaseya-bms-cli system put-view - Put view
• kaseya-bms-cli system put-view-info - Put view info
• kaseya-bms-cli system put-view-share-settings - Put view share settings

timelogs - Manage timelogs

• kaseya-bms-cli timelogs - Get all time logs

Finding the right command

When you know what you want to do but not which command does it, ask the CLI directly:

kaseya-bms-cli which "<capability in your own words>"

which resolves a natural-language capability query to the best matching command from this CLI's curated feature index. Exit code 0 means at least one match; exit code 2 means no confident match - fall back to --help or use a narrower query.

Recipes

Morning queue triage

kaseya-bms-cli queue-health --agent

One local query answers what the dispatcher's three browser tabs used to: open volume by queue, priority, and status with stale flags.

Find tickets about to rot

kaseya-bms-cli stale-tickets --days 7 --agent

Oldest-first list of untouched open tickets with account and assignee, straight from the local mirror.

Contract hours at risk, narrowed for agents

kaseya-bms-cli contract-burn --agent --select items.account,items.contract,items.hours_consumed

Fleet-wide consumed hours and period-elapsed per contract, with --select trimming the payload to the three fields an agent actually needs.

What is ready to bill

kaseya-bms-cli unbilled --agent

Approved, billable, unbilled hours grouped by account - the month-end Excel ritual as one command.

Monday pipeline prep

kaseya-bms-cli pipeline --agent

Opportunities by stage with weighted value and slipped-close flags, computed over the synced mirror.

Auth Setup

BMS uses short-lived JWTs. Set KASEYA_BMS_USERNAME, KASEYA_BMS_PASSWORD, and KASEYA_BMS_TENANT (your company name from My Settings in BMS), then run kaseya-bms-cli auth login to exchange them for a token - it is stored locally and sent as a Bearer header on every call. If you already have a JWT, set KASEYA_BMS_TOKEN directly. Regional tenants set KASEYA_BMS_BASE_URL (https://api.bms.kaseya.com is the default; EMEA uses https://api.bmsemea.kaseya.com, APAC https://api.bmsapac.kaseya.com, legacy Vorex https://api.vorexlogin.kaseya.com). API users with MFA pass --mfa-code at login.

Run kaseya-bms-cli doctor to verify setup.

Agent Mode

Add --agent to any command. Expands to: --json --compact --no-input --no-color --yes.

• Pipeable - JSON on stdout, errors on stderr

• Filterable - --select keeps a subset of fields. Dotted paths descend into nested structures; arrays traverse element-wise. Critical for keeping context small on verbose APIs:

  kaseya-bms-cli project get <id> --agent --select id,name,status

• Previewable - --dry-run shows the request without sending

• Offline-friendly - sync/search commands can use the local SQLite store when available

• Non-interactive - never prompts, every input is a flag

• Explicit retries - use --idempotent only when an already-existing create should count as success, and --ignore-missing only when a missing delete target should count as success

Response envelope

Commands that read from the local store or the API wrap output in a provenance envelope:

{
  "meta": {"source": "live" | "local", "synced_at": "...", "reason": "..."},
  "results": <data>
}

Parse .results for data and .meta.source to know whether it's live or local. A human-readable N results (live) summary is printed to stderr only when stdout is a terminal AND no machine-format flag (--json, --csv, --compact, --quiet, --plain, --select) is set - piped/agent consumers and explicit-format runs get pure JSON on stdout.

Agent Feedback

When you (or the agent) notice something off about this CLI, record it:

kaseya-bms-cli feedback "the --since flag is inclusive but docs say exclusive"
kaseya-bms-cli feedback --stdin < notes.txt
kaseya-bms-cli feedback list --json --limit 10

Entries are stored locally at ~/.local/share/kaseya-bms-cli/feedback.jsonl. They are never POSTed unless KASEYA_BMS_FEEDBACK_ENDPOINT is set AND either --send is passed or KASEYA_BMS_FEEDBACK_AUTO_SEND=true. Default behavior is local-only.

Write what surprised you, not a bug report. Short, specific, one line: that is the part that compounds.

Output Delivery

Every command accepts --deliver <sink>. The output goes to the named sink in addition to (or instead of) stdout, so agents can route command results without hand-piping. Three sinks are supported:

Unknown schemes are refused with a structured error naming the supported set. Webhook failures return non-zero and log the URL + HTTP status on stderr.

Named Profiles

A profile is a saved set of flag values, reused across invocations. Use it when a scheduled agent calls the same command every run with the same configuration - HeyGen's "Beacon" pattern.

kaseya-bms-cli profile save briefing --json
kaseya-bms-cli --profile briefing project get <id>
kaseya-bms-cli profile list --json
kaseya-bms-cli profile show briefing
kaseya-bms-cli profile delete briefing --yes

Explicit flags always win over profile values; profile values win over defaults. agent-context lists all available profiles under available_profiles so introspecting agents discover them at runtime.

Async Jobs

For endpoints that submit long-running work, the generator detects the submit-then-poll pattern (a job_id/task_id/operation_id field in the response plus a sibling status endpoint) and wires up three extra flags on the submitting command:

Use async submission without --wait when you want to fire-and-forget; use --wait when you want one command to return the finished artifact.

Exit Codes

Argument Parsing

Parse $ARGUMENTS:

1. Empty, help, or --help → show kaseya-bms-cli --help output
2. Starts with install → ends with mcp → MCP installation; otherwise → see Prerequisites above
3. Anything else → Direct Use (execute as CLI command with --agent)

MCP Server Installation

1. Install the MCP binary (run the install script from the Prerequisites section, or see mcp-install.md for per-agent wire-up).
2. Register with Claude Code:

   claude mcp add kaseya-bms-mcp -- kaseya-bms-mcp

3. Verify: claude mcp list

Direct Use

1. Check if installed: which kaseya-bms-cli If not found, offer to install (see Prerequisites at the top of this skill).
2. Match the user query to the best command from the Unique Capabilities and Command Reference above.
3. Execute with the --agent flag:

   kaseya-bms-cli <command> [subcommand] [args] --agent

4. If ambiguous, drill into subcommand help: kaseya-bms-cli <command> --help.