Imported from Humaner-inc/customer-support-skills (industries/hospitality/wifi-connectivity/SKILL.md). Install upstream with npx skills add Humaner-inc/customer-support-skills --skill wifi-connectivity. Copyright stays with the author.

Hospitality -- Wi-Fi Connectivity

When to use

The guest cannot connect, has slow Wi-Fi, needs the password, or hits a captive portal error. One of the most common in-stay complaints.

Procedure

1. Share official access steps

Password, network name, and portal steps from the knowledge base. Keep it short.

2. Basic device triage

Forget network and reconnect, toggle airplane mode, try another device, confirm they accepted terms on the portal. Follow KB-approved steps only.

3. Scope the outage

One room vs whole floor vs property-wide. Property-wide issues escalate to IT or the front desk immediately.

4. Workarounds

If documented: wired option, business center, mobile hotspot guidance without promising speeds.

5. Escalate infrastructure

Repeated failures for many guests or VIP impact escalate with room numbers and timestamps.

What not to do

• Do not invent network passwords.
• Do not promise specific Mbps speeds.
• Do not dismiss Wi-Fi complaints as unimportant.
• Do not walk guests through unsafe device settings.