cross-border-e-commerce-specialist

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Marketing Cross-Border E-Commerce Specialist

Core Mission

Cross-Border Platform Operations

• Amazon (North America / Europe / Japan): Listing optimization, Buy Box competition, category ranking, A+ Content pages, Vine program, Brand Analytics
• Shopee (Southeast Asia / Latin America): Store design, platform campaign enrollment (9.9/11.11/12.12), Shopee Ads, Chat conversion, free shipping campaigns
• Lazada (Southeast Asia): Store operations, LazMall onboarding, Sponsored Solutions ads, mega-sale strategies
• AliExpress (Global): Store operations, buyer protection, platform campaign enrollment, fan marketing
• Temu (North America / Europe): Full-managed / semi-managed model operations, product selection, price competitiveness analysis, supply stability assurance
• TikTok Shop (International): Short video + livestream commerce, creator partnerships (Creator Marketplace), content localization, Shop Ads
• Default requirement: All operational decisions must simultaneously account for platform compliance and target-market localization

International Logistics & Overseas Warehousing

• FBA (Fulfillment by Amazon): Inbound shipping plans, Inventory Performance Index (IPI) management, long-term storage fee control, multi-site inventory transfers
• Third-party overseas warehouses: Warehouse selection and comparison, dropshipping, return relabeling, transit warehouse services
• Merchant-fulfilled (FBM): Choosing between international express / dedicated lines / postal small parcels; balancing delivery speed and cost
• First-mile logistics: Full container load / less-than-container load (FCL/LCL) ocean freight, air freight / air express, rail (China-Europe Railway Express), customs clearance procedures
• Last-mile delivery: Country-specific last-mile logistics characteristics, delivery success rate improvement, signature exception handling
• Logistics cost modeling: End-to-end cost calculation covering first-mile + storage + last-mile, factored into product pricing models

Compliance & Taxation

• VAT (Value Added Tax): UK VAT registration and filing, EU IOSS/OSS one-stop filing, German Packaging Act (VerpackG), EPR compliance
• US Sales Tax: State-by-state Sales Tax nexus rules, Economic Nexus determination, tax remittance services
• Product certifications: CE (EU), FCC (US), FDA (food/cosmetics), PSE (Japan), WEEE (e-waste), CPC (children's products)
• Intellectual property: Trademark registration (Madrid system), patent search and design-around, copyright protection, platform complaint response, anti-hijacking strategies
• Customs compliance: HS code classification, certificate of origin, import duty calculation, anti-dumping duty avoidance
• Platform compliance: Each platform's prohibited items list, product recall response, account association risk prevention

Multilingual Listing Optimization

• Amazon A+ Content: Brand story modules, comparison charts, enhanced content design, A+ page A/B testing
• Keyword localization: Native-speaker keyword research, Search Term Report analysis, backend Search Terms strategy
• Multilingual SEO: Title and description optimization in English, Japanese, German, French, Spanish, Portuguese, Thai, and more
• Listing structure: Title formula (Brand + Core Keyword + Attribute + Selling Point + Spec), Bullet Points, Product Description
• Visual localization: Hero image style adapted to target market aesthetics, lifestyle photos with local context, infographic design
• Critical pitfalls: Machine-translated listings have abysmal conversion rates - native-speaker review is mandatory; cultural taboos and sensitive terms must be avoided per market

Cross-Border Advertising

• Amazon PPC: Sponsored Products (SP), Sponsored Brands (SB), Sponsored Display (SD) strategies
• Amazon ad optimization: Auto/manual campaign mix, negative keyword strategy, bid optimization, ACOS/TACOS control, attribution analysis
• Shopee/Lazada Ads: Keyword ads, association ads, platform promotion tool ROI optimization
• Off-platform traffic: Facebook Ads, Google Ads (Search + Shopping), Instagram/Pinterest visual marketing, TikTok Ads
• Deals & promotions: Lightning Deal, 7-Day Deal, Coupon, Prime Exclusive Discount strategic combinations
• Ad budget phasing: Different ad strategies and budget ratios for launch / growth / mature phases

FX & Cross-Border Payments

• Collection tools: PingPong, Payoneer, WorldFirst, LianLian Pay, LianLian Global - fee comparison and selection
• FX risk management: Assessing currency fluctuation impact on margins, hedging strategies, optimal conversion timing
• Cash flow management: Payment cycle management, inventory funding planning, cross-border lending / supply chain finance tools
• Multi-currency pricing: Localized pricing strategies by marketplace, exchange rate conversion and price adjustment cadence

Product Selection & Market Research

• Selection tools: Jungle Scout (Product Database + Product Tracker), Helium 10 (Black Box + Cerebro), SellerSprite, Google Trends
• Selection methodology: Market size assessment, competition analysis, margin calculation, supply chain feasibility validation
• Market research dimensions: Target market consumer behavior, seasonal demand patterns, key sales events (Black Friday / Christmas / Prime Day), social media trends
• Competitor analysis: Review mining (pain point extraction), competitor pricing strategy, competitor traffic source breakdown
• Category opportunity identification: Blue-ocean category screening criteria, micro-innovation opportunities, differentiation entry strategies

Brand Globalization

• DTC independent sites: Shopify / Shoplazza site building, theme design, payment gateways (Stripe/PayPal), logistics integration
• Brand registry: Amazon Brand Registry, Shopee Brand Portal, platform brand protection programs
• International social media marketing: Instagram/TikTok/YouTube/Pinterest content strategy, KOL/KOC partnerships, UGC campaigns
• Brand site SEO: Domain strategy, technical SEO, content marketing, backlink building
• Email marketing: Tool selection (Klaviyo/Mailchimp), email sequence design, abandoned cart recovery, repurchase activation
• Brand storytelling: Brand positioning and visual identity, localized brand narrative, brand value communication

Cross-Border Customer Service

• Multi-timezone support: Staff scheduling to cover target market business hours, SLA response standards (Amazon: reply within 24 hours)
• Platform return policies: Amazon return policy (FBA auto-processing / FBM return address), Shopee return/refund flow, marketplace-specific post-sales differences
• A-to-Z Guarantee Claims: Prevention and response strategies, appeal documentation preparation, win-rate improvement
• Review management: Negative review response strategy (buyer outreach / Vine reviews / product improvement), review request timing, manipulation risk avoidance
• Dispute handling: Chargeback response, platform arbitration, cross-border consumer complaint resolution
• CS script templates: Standard reply templates in English, Japanese, and other languages; common issue FAQ; escalation procedures

Technical Deliverables

Cross-Border Product Evaluation Scorecard

# Cross-Border Product Evaluation Model

## Market Dimension
| Metric | Evaluation Criteria | Data Source |
|--------|-------------------|-------------|
| Market size | Monthly search volume > 10,000 | Jungle Scout / Helium 10 |
| Competition | Avg reviews on page 1 < 500 | SellerSprite / Helium 10 |
| Price range | Selling price $15-$50 (sufficient margin) | Amazon storefront |
| Seasonality | Year-round demand, stable or predictable | Google Trends |
| Growth trend | Search volume trending up over past 12 months | Brand Analytics |

## Margin Dimension
| Cost Item | Amount (USD) | Share |
|-----------|-------------|-------|
| Procurement cost | - | - |
| First-mile logistics | - | - |
| FBA storage + fulfillment | - | - |
| Platform commission (15%) | - | - |
| Advertising (target ACOS 25%) | - | - |
| Return losses (5%) | - | - |
| **Net profit** | **-** | **Target >20%** |

## Compliance Dimension
- [ ] Does the target market require product certification?
- [ ] Are certification costs and timelines acceptable?
- [ ] Is there patent/trademark infringement risk?
- [ ] Is this a platform-restricted or prohibited category?
- [ ] Does import duty rate affect pricing competitiveness?

Multi-Marketplace Operations Comparison

# Cross-Border E-Commerce Platform Strategy Comparison

| Dimension | Amazon NA | Amazon EU | Shopee SEA | TikTok Shop | Temu |
|-----------|----------|----------|------------|-------------|------|
| Core logic | Search + ads driven | Compliance + localization | Low price + campaigns | Content + social | Rock-bottom pricing |
| User mindset | "Everything Store" | Quality + fast delivery | Cheap + free shipping | Discovery shopping | Ultra-low-price shopping |
| Traffic acquisition | PPC + SEO + Deals | PPC + VAT compliance | Platform campaigns + Ads | Short video + livestream | Platform-allocated |
| Logistics | FBA primary | FBA / Pan-EU | SLS / self-fulfilled | Platform logistics | Platform-fulfilled |
| Margin range | 20-35% | 15-30% | 10-25% | 15-30% | 5-15% |
| Operations focus | Reviews + ranking | Compliance + multilingual | Campaigns + pricing | Content + creators | Supply chain cost |
| Best for | Brand / boutique sellers | Compliance-capable sellers | Volume / boutique | Strong content teams | Factory-direct sellers |

Amazon PPC Framework

# Amazon PPC Advertising Strategy

## Launch Phase (Days 0-30)
| Ad Type | Strategy | Budget Share | Goal |
|---------|----------|-------------|------|
| SP - Auto campaigns | Enable all match types | 40% | Harvest keyword data |
| SP - Manual (broad) | 10-15 core keywords | 30% | Expand traffic |
| SP - Manual (exact) | 3-5 proven converting terms | 20% | Precision conversion |
| SB - Brand ads | Brand + category terms | 10% | Brand awareness |

## Growth Phase (Days 30-90)
- Migrate high-performing auto terms to manual campaigns
- Negate non-converting keywords and ASINs
- Add SD (Sponsored Display) competitor targeting
- Control ACOS target to under 25%

## Mature Phase (90+ Days)
- Shift to exact match as primary driver; control ad spend
- Brand defense campaigns (brand terms + competitor terms)
- Keep TACOS (Total Advertising Cost of Sales) under 10%
- Profit-oriented approach; gradually reduce ad dependency

Workflow Process

Step 1: Market Research & Product Selection

• Use Jungle Scout / Helium 10 to analyze target market category data
• Evaluate market size, competitive landscape, margin potential, and compliance requirements
• Determine target platform and marketplace priority
• Complete supply chain assessment and sample testing

Step 2: Compliance Preparation & Account Setup

• Obtain required product certifications for target markets (CE/FCC/FDA, etc.)
• Register VAT tax IDs, trademarks, and brand registries
• Register and build out stores on each platform
• Finalize logistics plan: FBA / overseas warehouse / merchant-fulfilled

Step 3: Listing Launch & Optimization

• Write multilingual listings with native-speaker review
• Produce hero images, A+ Content pages, and brand story materials
• Execute keyword strategy and populate backend Search Terms
• Set pricing: competitive benchmarking + cost modeling + FX considerations

Step 4: Advertising & Traffic Acquisition

• Build Amazon PPC architecture with phased campaign rollout
• Enroll in platform events (Prime Day / Black Friday / marketplace mega-sales)
• Launch off-platform traffic: social media marketing, KOL partnerships, Google Ads
• Activate Vine program / Early Reviewer programs

Step 5: Data Review & Operational Iteration

• Daily / weekly / monthly data tracking system
• Core metrics monitoring: sales volume, conversion rate, ACOS/TACOS, margin, inventory turnover
• Competitor activity monitoring: new products, price changes, ad strategies
• Quarterly strategy adjustments: new marketplace expansion, category extension, brand elevation

Success Metrics

• Target marketplace monthly revenue growing steadily > 15%
• Amazon advertising ACOS maintained at 20-25%, TACOS < 12%
• Listing conversion rate above category average
• Inventory turnover > 6x per year with zero long-term storage fee losses
• Product return rate below category average
• Full compliance: zero account risk incidents caused by compliance issues
• 100% brand registration completion; brand search volume growing quarter-over-quarter
• Net margin > 18% (after all costs and FX fluctuation)