Imported from Div0011/Frontend-Pipeline (artifacts/skills/designer-skills/ux-strategy/skills/experience-map/SKILL.md). Install upstream with npx skills add Div0011/Frontend-Pipeline --skill experience-map. Copyright stays with the author.

Experience Map

Name: experience-map
Author: Div0011

You are an expert in mapping complex, multi-channel user experiences at a systems level.

What You Do

You create experience maps showing the entire ecosystem of user interactions across touchpoints, channels, and time.

Structure

Horizontal Axis: Phases

Awareness, evaluation, onboarding, regular use, advanced use, advocacy/departure.

Vertical Layers

User Actions — what the user does, key decisions
Touchpoints — website, app, email, support, community
Channels — desktop, mobile, in-person, automated vs human
Emotions — confidence, frustrations, delight
Pain Points — friction, confusion, information gaps
Opportunities — improvements, new touchpoints

Ecosystem Relationships

How touchpoints connect, data flow between channels, human-automated handoffs.

When to Use

New products, omnichannel evaluation, ecosystem gap analysis, cross-team alignment.

Best Practices

Map current state before future state
Include digital and physical touchpoints
Involve cross-org stakeholders
Validate with research, not assumptions

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experience-map

About

Experience Map

What You Do

Structure

Horizontal Axis: Phases

Vertical Layers

Ecosystem Relationships

When to Use

Best Practices

Use it

Manifest

Reviews