Hi - I answer from the OpenSmartRoute documentation: routing, the API, plans and quotas, self-hosting. Ask away, or open a support ticket if you need a person.
Grounded in the docs - follow a source before acting on it.
customer_care_cli - Skill - OpenSmartRoute
Skillv1.0.0
customer_care_cli
Handle customer outage messaging, reliability metrics, and account support workflows.
Imported from armoriq/utilities-armorclaw (agents/customer_care/skills/customer_care/SKILL.md). Install upstream with npx skills add armoriq/utilities-armorclaw --skill customer_care. Copyright stays with the author.
Use this skill for customer-facing reliability and communication actions. Do not run switching commands, compliance filings, or OT cyber incident actions.
Use it
Copy one of these into your project. Installing also returns the manifest and these snippets.
# after Install: the listing is in your workspace's routing pool - a plan picks it for its slot
curl -s -X POST https://api.opensmartroute.ai/api/v1/route -H 'Authorization: Bearer $OSR_API_KEY' -H 'Content-Type: application/json' -d '{"text": "...", "plan": true}'
Manifest
An Open Capability Manifest: the router reads it to know what this does, what it costs and when to pick it.