DoorDash announced a new AI agent that users can text to order food. The agent works through Apple Messages. Users can send simple prompts like 'order my usual' or ask for specific dishes.
The AI searches local restaurants and suggests options based on the prompt. It can also send photos of recommended foods. When ordering for groups, it can handle different dietary needs and quantities.
DoorDash says this feature is part of a move to gain an edge over rivals like Uber Eats and Grubhub. The company is also testing delivery drones with some restaurants in Northern California.
The new AI agent aims to make food ordering faster and more convenient. It reduces the need to navigate apps or websites. DoorDash is opening a waitlist for users in the U.S. to try the feature.
This move shows how AI tools are changing how people place orders and how companies compete in food delivery. It also hints at future uses of AI for delivery and customer service.
Why it matters
This new AI can improve order accuracy, speed, and user experience in food delivery.
What to do
Consider testing or integrating AI tools for customer orders or support to stay competitive.
Source: https://techcrunch.com/2026/09/30/doordash-launches-an-ai-agent-you-can-text-to-order-food/