Madison, a server in New York City, greets every table by asking about each diner's allergies. Lately, there have been some close calls. "Sometimes people will tell me they have a shellfish allergy, and I'll come back, and they won't ask me any questions," says Madison, who asked that her last name be withheld to […]
Read the original at The Verge AI: AI hallucinations are making entitled customers even worse
Source: https://www.theverge.com/report/1002963/ai-hallucinations-customer-service-jobs-agents